Privacy Policy

Fathom Horology ("we", "us", "our") is committed to handling personal information carefully and using it only for the purposes described here. This policy explains what information we collect when you contact us or use our watch repair services, how we use it, and the choices available to you. If you have questions, you can reach us at [email protected].

1. Data We Collect

When you use our contact form or reach out directly, we may collect your name, email address, phone number, and any message content you provide. We also collect limited technical information through cookies, such as browsing behaviour on our site, where you've given consent.

We process this information based on your consent when you submit a form, or based on our legitimate interest in responding to enquiries and providing watch repair services.

Enquiry data is generally retained for up to 24 months unless a service relationship continues, in which case records connected to a specific watch (such as those kept under the Collection Care Programme) are retained for as long as that arrangement is active.

2. How We Use Your Data

We use your information to respond to enquiries, arrange and carry out agreed services, and maintain simple service records for watches under our care. We do not sell personal data to third parties.

We may share limited information with service providers who help operate our website or communications, such as email or analytics tools, under agreements that require them to protect your data appropriately.

We do not send marketing communications unless you've separately opted in, and you may opt out at any time by contacting us.

3. Data Protection Measures

We take reasonable technical and organisational steps to protect the personal data we hold, including secure storage practices and restricted access to client records. Website form submissions are transmitted using standard encrypted connections.

Should a data breach occur that affects your personal information, we will take appropriate steps to address it and notify affected individuals where required by law.

4. Cookies

Our website uses cookies for essential site function, and, where you consent, for analytics and preference purposes. Full details of the cookie types we use and how to manage them are available in our Cookie Policy.

5. Your Rights

Depending on applicable law, you may have the right to access the personal data we hold about you, request correction or deletion, ask us to restrict or object to processing, or request a copy of your data in a portable format. You may also withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. If you believe your data has been mishandled, you may also lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

6. Third-Party Links

Our website may occasionally link to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

7. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors.

8. Policy Updates

We may update this policy from time to time to reflect changes in our practices. The date at the top of this page indicates when it was last revised. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

9. Contact Information

Fathom Horology
219 Sathorn Road, Silom, Bang Rak, Bangkok 10120, Thailand

Email: [email protected]