Terms & Conditions

These Terms and Conditions ("Agreement") govern your use of watch repair services offered by Fathom Horology ("we", "us", "our"), located at 219 Sathorn Road, Silom, Bang Rak, Bangkok 10120, Thailand. By requesting or receiving our services, you agree to these terms.

1. Definitions

"Service" refers to any watch repair, replacement, or care programme offered by Fathom Horology. "User" or "Client" means the individual requesting or receiving a Service. "We/Us/Our" refers to Fathom Horology. "Agreement" refers to this document.

2. Acceptance of Terms

By submitting an enquiry, dropping off a watch, or agreeing to a service, you confirm you are at least 18 years old and have the legal capacity to enter this Agreement on your own behalf or on behalf of the watch's owner.

3. Service Description

We offer three services: Crystal Replacement and Polishing, Self-Winding System Service, and the Collection Care Programme. Services are provided in person at our Bangkok workshop. Availability may vary depending on current workload and the condition of your watch.

4. User Responsibilities

You agree to provide accurate contact information and a truthful description of any known issues with your watch when requesting service. You are responsible for ensuring you have the right to authorise repairs on the watch presented to us.

Please do not submit abusive, misleading, or fraudulent enquiries through our contact form or in person.

5. Intellectual Property

All content on our website, including text, images, and branding, is owned by Fathom Horology or used with permission. You may not reproduce or redistribute this content without our consent.

6. Payment Terms

Starting prices for each service are listed on our Solutions page in Thai Baht (฿). If additional work is identified beyond the stated scope, we will discuss and agree pricing with you before proceeding. Payment is due upon completion and collection of your watch, unless otherwise agreed for the Collection Care Programme.

Should you wish to cancel a service before work has begun, please contact us as soon as possible; fees may apply for work already carried out.

7. Service-Specific Terms

For the Collection Care Programme, the annual arrangement covers scheduled check-ins and staged servicing as outlined at enrollment. Either party may end the arrangement with reasonable written notice; fees already paid for completed visits are non-refundable.

For individual repair services, the scope of work is confirmed with you before it begins. Any changes to that scope will be discussed and agreed before additional work proceeds.

8. Disclaimers

Services are provided on the basis of the assessment made at the time of intake. While we take care in all work performed, mechanical watches can have underlying conditions not visible until a repair is underway, and we cannot guarantee specific performance outcomes for any given watch.

9. Limitation of Liability

To the extent permitted by Thai law, our liability for any claim arising from a Service is limited to the amount paid for that specific Service. We are not liable for indirect or consequential losses, and we are not responsible for delays or failures caused by circumstances beyond our reasonable control.

10. Indemnification

You agree to hold us harmless from claims arising from inaccurate information you provide regarding your watch or your authority to have it serviced.

11. Termination

Either party may end an ongoing service arrangement, such as the Collection Care Programme, with reasonable notice. Terms relating to payment obligations and liability survive termination of this Agreement.

12. Dispute Resolution

This Agreement is governed by the laws of Thailand. We encourage clients to first raise any concerns directly with us so we can work toward an informal resolution. Where that isn't possible, disputes will be subject to the jurisdiction of the competent courts of Thailand.

13. General Provisions

This Agreement constitutes the entire understanding between you and Fathom Horology regarding our services. If any provision is found unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision does not waive our right to do so later.

14. Changes to Terms

We may update these Terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after changes take effect constitutes your acceptance of the updated Terms.

15. Contact Information

Fathom Horology
219 Sathorn Road, Silom, Bang Rak, Bangkok 10120, Thailand

Email: [email protected]